Whistleblowing Report

Report Complaints

The International Business Bank (hereinafter referred to as BNI) is committed to the highest standards of integrity in all its activities and businesses, in accordance with the Code of Ethics and Conduct. In order to ensure support for compliance with applicable corporate regulations, rules and policies, the institution expects its employees, employees, customers, users, partners or suppliers to promptly report any potential violations of laws, rules or policies.

Reporting irregularities contributes to the preservation of BNI's image and reputation, through the Reporting Channel, Stakeholders can report, without identifying themselves, situations with indications of illegality of any kind (fraud, corruption, money laundering, financing of terrorism, harassment, discrimination, security, misconduct) related to the Bank's activities.

What is the difference between an irregularity and a complaint?

Unlike a complaint that expresses a customer's dissatisfaction with the provision of a service or product, reporting an irregularity is an anonymous report of an event that violates or severely compromises:

1. Compliance with the legal, regulatory, ethical and deontological principles to which the members of the governing bodies and the employees of the Bank are bound, in the fulfillment of their respective professional duties;

2. Preservation of the assets of Customers, Shareholders and the Bank itself;

3. Preservation of the Bank's institutional image and reputation, as well as situations that may constitute abuse of authority or mismanagement.

BNI ensures confidential treatment of communications received and the principle of prohibition against retaliation against employees reporting irregularities covered by the Whistleblowing Communication Policy which you can consult here is preserved. You can choose to identify yourself or send an anonymous communication through the channels below:

OnLine Form

This service is available 24 hours a day to receive your online irregularity reports.

Letter

Addressed to the Fiscal Council: Av. Che Guevara nº 42-A Bairro Maculusso, município da Ingombota, código Postal nº 578.

Directed to the following Email: irregularidades@bni.ao

Note: All communications must be made in good faith with an indication of the reasons. The deliberate and unsubstantiated use of available communication channels may constitute disciplinary, civil or criminal infraction.