Safety Advices

 

ADVICES FOR USING AUTOMATIC TELLER MACHINES WITH SAFETY AND PROTECT YOUR MONEY

  • Carefully follow the instructions on the automatic teller machine screen;
  • Choose a well-lit automatic teller machine where you are clearly visible;
  • Never ask for help from strangers and ask no one – not even the Security Officers at the ATM – to help you with the automatic teller machine transactions;
  • If you need assistance speak to the employees inside the bank;
  • Don’t allow anyone to be too close to you or anyone that can distract you while doing any operation in the automatic teller machine;
  • Don’t rush to finish your transaction. Keep the card and the money in your wallet, purse or pocket before leaving the automatic teller machine;
  • Don’t carry large sums of money with you; 
  • Never let your card disappear out of your sight or control.

 

ADVICES FOR SAFE ONLINE BANKING TRANSACTIONS

  • Avoid perform online banking transactions on public computers such as cybercafes;
  • Never respond to e-mail or SMS messages requesting your bank details;
  • Only use computers with properly IT security such as your own computer or those available within a bank;
  • Always log off after performing any online bank transactions. Closing the browser window is insufficient;
  • If you suspect that your personal information was in jeopardy while online, notify your bank immediately.

 

ADVICES TO PROTECT AGAINST CARD FRAUD

  • Make sure your card is returned after each purchase;
  • Beware of skimming – cloning card through sophisticated data transfer mechanisms;
  • If your cards are lost or stolen notify the bank immediately.

 

To activate your card and Internet Banking call the following numbers:
+(244) 222 632 910
+(244) 929 090 060
 

In case of loss, robbery or misplaced card, the user must notify BNI immediately through the following phone numbers (+244) 222 632 910 or (+244) 929 090 060. Or Visa or Mastercard International.

 

Lost and Stolen Card Information – 24 hours
Visa Cards(1) 410-581 3836 EUA
Mastercard Cards(1) 636 722 7111 EUA


ADVICE TO PROTECT YOUR PERSONAL INFORMATION

  • Pay attention to your passport, wallet, purse, visas, bank account details, game tickets and hotel reservations;
  • Keep all type of personal and financial documents safe;
  • Keep your PIN and password confidential. Don’t reveal it to anyone by telephone, fax or e-mail;
  • Don’t allow anyone else to use your account with the purpose of depositing transferring or withdrawing founds;
  • Don’t accept transporting money from strangers across borders.

 

ADVICE ON SAFE EXCHANGE OF CURRENCIES

If you are traveling with traveler’s checks or cards:

  • Immediately report the bank about stolen or lost items so they can be canceled;
  • Sign traveler’s checks only at the time of the payment while the teller watches;
  • Use legitimate international exchange point of sale;
  • Prevent yourself against currency street vendors;
  • Be acquainted with the currency of the foreign country before you begin the travel.

 

Banco BNI Banco de Negócios Internacional - Avenida Che-Guevara, nº 42-A - Bairro Maculusso - Município da Ingombota - Luanda – Angola